Authors: Chen Chen, Ella T. Lifset, Yichen Han, Arkajyoti Roy, Michael Hogarth, Alison A. Moore, Emilia Farcas, Nadir Weibel
Published on: March 14, 2024
Impact Score: 7.8
Arxiv code: Arxiv:2403.09043
Summary
- What is new: This research investigates the challenges older adults face while setting up voice assistants and compares the usability of voice-only and voice-first screen-based devices.
- Why this is important: Setting up standalone Voice Assistants (VAs) can be challenging for older adults, limiting their ability to use these devices for daily routine and wellbeing management.
- What the research proposes: A within-subject study involving 10 older adults to evaluate and compare their experiences with Amazon Echo Dot (voice-only) and Echo Show (voice-first screen-based), identifying factors that facilitate or hinder their independent setup.
- Results: The study highlights the importance of built-in touchscreens, clear instruction documents, and considers the impact of device form factors on the setup experience of older adults.
Technical Details
Technological frameworks used: nan
Models used: nan
Data used: Participant observations and semi-structured interviews.
Potential Impact
This research could benefit companies involved in manufacturing and developing voice assistants (e.g., Amazon), by indicating necessary improvements for better accessibility for older adults, potentially expanding their market share.
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