Authors: Md. Al-Amin, Mohammad Shazed Ali, Abdus Salam, Arif Khan, Ashraf Ali, Ahsan Ullah, Md Nur Alam, Shamsul Kabir Chowdhury

Published on: February 04, 2024

Impact Score: 8.38

Arxiv code: Arxiv:2402.05122

Summary

• What is new: A comprehensive historical overview of chatbot technology evolution, from rule-based systems to AI-powered conversational agents like ChatGPT and Google Bard.
• Why this is important: Understanding the evolution of chatbots to gauge future directions and potential.
• What the research proposes: Providing a chronological survey of chatbot development, including major innovations, milestones, and paradigm shifts.
• Results: Identified key milestones and innovations across decades that have contributed to the development and sophistication of today’s chatbots.

Technical Details

Technological frameworks used: Historical analysis, Natural Language Processing (NLP), Machine Learning (ML)

Models used: Transformer-based models, Statistical models

Data used: Academic literature, Industry sources

Potential Impact

Customer service, e-commerce, healthcare, and education sectors; companies like those developing customer service solutions and virtual assistants.

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